| Store Name |
FENNEL OFFICIAL EC STORE |
| Distributor |
Fennel Co., Ltd. |
| Location |
Address: 6F, Daiwa Shibuya Square, 16-28 Nanpeidai-cho, Shibuya-ku, Tokyo 150-0036 |
| Phone Number |
03-5432-9930 |
| Email Address |
ask@fennel-store.com |
| Product Price |
Displayed for each product (all prices on this site include consumption tax)
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| Required fees other than the product price |
Shipping within Japan - Consumption tax: 10% of the product price (included in the product price) - Shipping fee: Nationwide flat rate of ¥750 (tax included) Free shipping for purchases over ¥33,000 (tax included)
Shipping to countries and regions outside Japan - Shipping fee: ¥3,500 - Depending on the country or region, additional customs duties (import tax, VAT, customs fees, etc.) may be required.
Mobile phone communication and packet charges required to view the pages of this site are the responsibility of the customer. Please contact your mobile phone carrier for details on charges.
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| Sales Quantity |
Sales Quantity: Some products may be sold in limited quantities. Please note that products may sell out. Please check the individual product pages for details. Please note that orders for commercial or resale purposes are strictly prohibited.
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| Payment Method and Payment Period |
・Credit Card Payment: Payment at Time of Purchase ・Convenience Store Payment: Within 3 Days of Purchase
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| Product Delivery Period |
Products are only delivered to addresses within Japan. Products are usually shipped within two business days (excluding weekends, holidays, New Year's holidays, and summer holidays) after your order is confirmed. This is referred to as "shipping," not "arrival," so the actual delivery time may vary depending on your region and shipping conditions. *If the release dates of the items you ordered are different, they will be shipped according to the latest release date. Please note that delivery may be delayed for the following reasons:
- When there is a large number of orders - When the product is temporarily out of stock - When delivery is impossible due to weather or other force majeure - When production of the product is delayed - When there is an error in your order or payment, such as an overpayment or underpayment - When shipping operations are temporarily suspended due to summer holidays, New Year's holidays, or consecutive holidays
If your product has not arrived more than three weeks after your order date (or the expected delivery date for pre-order items), please contact us.
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| Product Delivery Method |
Within Japan Sagawa Express
Countries and Regions Outside Japan EMS
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| Returns, Exchanges, and Defective Products |
Please note that we do not accept returns or exchanges for personal reasons. Return Deadline: Within 7 days of receiving the product (limited to defective or unworn items) Return Shipping Fee: Please contact us by email.
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| About Returning Products |
If your product is returned to us due to an extended absence or an incorrect address, we will notify you by email. If the delivery company's storage period expires without a reply, you will be responsible for the round-trip shipping costs. The round-trip shipping costs will be deducted from the refund amount, and your order will be canceled. Thank you for your understanding.
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